Our Policy

 

 

 

 

Arrival

 

Please arrive 5 minutes prior to your appointment time. If you should arrive 10 min. late for your appointment, keep in mind your service time will be shorten as a courtesy for our stylist to start the following guest appointment on time or may ask to reschedule.

 

Cancellation

As a courtesy to our stylist, we request a 24 hr notice of cancellation for all chemical service appointment. If in the event of a NO SHOW/ No Call, future appointment shall only be possible with guest credit card on file.

 

Service Correction

We want our guest to be happy with our services days after leaving our salon but there might be at time something might feel not right. We stand by our work so if for any reason there is any issues with any service performed please call us within 3 days to reschedule and resolve the problem at no charge to make it right.

 

Retail Products

We guarantee our products so if there is any issues please call us within 3 days of purchase for exchange / credit towards your next service.